Return & disposal

Worldshop grants you a voluntary right to return goods. Should you not be satisfied with the goods delivered, you can return products for free without giving any reason - and for up to four weeks.

Returns could not be easier:

In Germany

Step 1 →

Please download the return form and print it out. Please fill in the return form and place it in the package along with the goods.

Download return form here (PDF)

Step 2 →

Log in to yourcustomer account using your access data. Call up the desired order under “Orders”, then click on “Return item”. Select the item to be returned. Please enter a reason for the return, followed by how many parcels you would like to send (e.g. 1). Finally, click on “Send registration of returns”.

Step 3 →

You will shortly receive an email from us with a QR code that you can use to drop off the parcel at a DHL Parcel Shop. DHL will print out the return address label for you.

From EU countries, Switzerland and the United Kingdom

Step 1 →

Please download the return form and print it out. Please fill out the return form and place it in the package along with the goods.

Download return form here (PDF)

Step 2 →

Log in to your customer account using your access data. Call up the desired order under “Orders”, then click on “Return item”. Select the item to be returned. Please enter a reason for the return, followed by how many parcels you would like to send (e.g. 1). Finally, click on “Send registration of returns”.

Step 3 →

You will shortly receive an email from us with a return label attached. For returns from Switzerland, Great Britain or Liechtenstein, please print out the label, stick it on your parcel and take it to any GLS ParcelShop. You can find the nearest GLS ParcelShop here.

For returns from EU countries (not Switzerland, Great Britain and Liechtenstein), please print out the label, stick it on your parcel and take it to any UPS Access Point. Find your nearest UPS Access Point here.

For some countries, you will receive a QR code in your email instead of the return label. Simply show this QR code when dropping off your parcel at the UPS Access Point. UPS will then print out the address label for you.

Handover to UPS Access Points is possible in the following countries:

AT, BE, CH, CZ, DK, ES, FI, FR, GB, HU, IE, IT, LT, LU, NL, PL, PT and SE

Please contact our Service Centre for returns from Bulgaria, Greece, Malta, Romania, Slovakia, Slovenia, Hungary and Cyprus.

Unfortunately, we do not offer free return shipping outside of our delivery countries. Please keep the issued return receipt or pick-up confirmation until we confirm your return.

Please contact our Service Centre if the goods you wish to return are not easy to send (e.g. bulky goods).

The following conditions in particular must be observed regarding your right to return:

• In order to meet the return deadline, the items must be dispatched back to us or a request for collection made by the last day of the return period.
• Please ensure that the goods are as new and that they are returned with all accessories in the original packaging.
• Please make sure you are returning the goods from the country to which the goods were delivered.
• Unfortunately we cannot accept return of goods where:
  • The item is made individually to your needs or is tailored to customer specifications.
  • The item has a hygiene sticker, a hygiene seal or specially marked hygiene packaging that has been removed or damaged.
  • Newspapers, journals or magazines
  • Software or audio/video recordings on a physical medium (e.g. CD, Blu-Ray, DVD, etc.) once the packaging has been opened.
  • Services (accommodation, transport) to be provided at a specified time.
  • The item is quickly perishable or has exceeded its expiry date.
  • Gift cards
  • Special items for which the right of return is excluded on the item and/or promotion page.

After return of the goods we will refund all payments we have received from you. We will do so using the same method of payment that you used for your purchase, unless otherwise agreed with you. It goes without saying that no charges will be made for the refund.

If you still have questions about your return, please contact our WorldShop Service Centre:

Please observe the rules for returns in our General Terms and Conditions.