Lufthansa Life Collection

The 5 year warranty for all Lufthansa Life Collection products starts from the date of purchase on the sales slip (invoice or receipt). The invoice or receipt serves as proof of purchase for the warranty to apply. The warranty can be invoked in all Worldshop delivery countries. These are listed on our website under Delivery. Only the initial person to purchase or receive the product as a gift can claim under warranty.

During this warranty period we will remedy all material and manufacturing defects at no cost by repairing the item and, where this is not possible, by replacing the product. The warranty thus exclusively covers faults in the material or defects due to poor workmanship, and is limited to the value of the product. Damage caused, for example, by

• normal wear and tear
• improper use and care (e.g. if the product has been subjected to extreme temperatures, solvents, acids or water)
• handling errors (e.g. 4-wheel products are not designed to be pulled like 2-wheel suitcases or to be carried by the telescopic handle instead of the carry handle)
• force exerted from the outside (in particular, flight and transport damage, such as deformation, tears, cracks in the shell, scratches, abrasion etc.)
• cosmetic damage (e.g. scratches, dents, stains, changes in colour)
• repairs attempted by yourself
are not covered by this warranty.

To be able to invoke warranty services, the product must be sent in so that Miles & More can establish whether the basis for a warranty claim exists. The product must be securely packaged to avoid damage while in transport. Our standard returns procedure applies when sending in the product. You can find step-by-step instructions on our website under Returns. We will assume the shipping and return costs.

The product will be examined to determine whether the problem is covered by the Lufthansa Life Collection warranty or not. If a warranty claim exists, you will be informed whether the product will be repaired or replaced. Miles & More will bear the costs of a repair or replacement of this nature, including the costs incurred for returning the repaired or replaced product to you. If the product needs to be replaced but is no longer part of the range or is no longer available, Miles & More reserves the right to provide you with a comparable substitute. Any further compensation claims, with the exception of your statutory warranty entitlement, are excluded. To the extent permissible, implied warranties are hereby excluded. Manufacturer specifications may change without notice.

Within the warranty period, repairs made under warranty will be performed exclusively by Miles & More or a service provider authorised by Miles & More. Improper or incorrectly performed maintenance or repairs will result in nullification of this warranty. Collateral and consequential damage is expressly excluded. Labour costs and damage caused by repairs performed by persons other than a service provider authorised by Miles & More are not covered by this warranty.

Our product locks are only meant to prevent unintentional opening and do not necessarily prevent theft of the product or its contents, or flight or airport personnel or government authorities from breaking open or accessing the product. Please check your product immediately after it has been handled by others.

This warranty is subject to the laws of the Federal Republic of Germany. Warranty rights specific to your country may vary from the rights described in this manufacturer warranty, for example in terms of liability provisions for damage, compensation claims etc.

This warranty applies independently of or in addition to statutory warranty rights that take priority in your country and does not restrict such rights.

This warranty covers all rights described above and is granted by Miles & More GmbH (Unterschweinstiege 8, 60549 Frankfurt).